So I spent a lot of time compiling everything they asked for: a detailed letter spelling everything out & touching on every single item requested. & that doesn’t even factor in that the ticket had an end time on it when the order confirmation indicated no end time at all. Apparently the proof that the start time on the ticket not matching the order confirmation wasn’t good enough. I saw there was a letter in the app from the 15th that I never received that asked for all this specific information the rep never even told me I needed to provide, including a second opinion on letterhead from a similar retailer stating the reason I didn’t get the advertised product. I got another letter stating my dispute was rejected because I didn’t provide requested information. The Capital One rep I next spoke to told me what to submit & I submitted everything. Apparently Vivid Seats had provided some documentation to stand by the charge & Capital One was going for it. So I called back to find out what was going on. A few days later, however, I noticed the charge (which had been removed during the dispute) had been charged back to my card. The first few days were fine & I wasn’t worried. I didn’t get what I was advertised, so I figured slam dunk case & the rep agreed with me. I filed a dispute with Capital One immediately so they knew I wouldn’t be able to use the ticket I was sent due to the time constraints on the ticket that were not indicated prior to purchase. They said they’d try to reach out to the seller to get the time extended to 11 PM, at which point I told them that wouldn’t work because they had already tried to get in touch with the seller 2 hours prior to no avail & I had now had to make other arrangements & I had to leave. By this time, I had made arrangements to ride with someone & I had to leave within the hour. They said they’d reach out to the seller & get in contact with me in the next hour, as the event was that night.
I gave them the name of the person I spoke to & she told me the scheduled end time was 11 PM. I was told I had to get confirmation from the venue the event would not be over at 8 PM, which I did. I immediately called Vivid Seats to tell them I didn’t get what I paid for & either have them fix it or give me a refund.
Capital One issues personal and small business credit cards that earn rewards and come with other perks and benefits, including 0% introductory APR periods and fraud liability protection.
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